On-Site Program Supervisor – Credit Risk Management

ON-SITE SUPERVISORPOSITION OVERVIEW

Position Title: On-Site Supervisor
Salary Range: $120,000–$150,000 annually
Location: SBA Headquarters, 409 3rd Street SW, Washington, DC 20416
Employment Status: Full-Time, On-Site
Reports To: Project Manager, Transpacific Technologies, Inc.

POSITION SUMMARY

The On-Site Supervisor serves as Transpacific Technologies, Inc.’s on-site leadership representative at the U.S. Small Business Administration (SBA) Headquarters. This position combines supervisory and management responsibilities with substantive analytical and administrative support for the Office of Credit Risk Management (OCRM).

The On-Site Supervisor provides direct day-to-day oversight of contractor personnel, ensures compliance with contract requirements, manages staffing schedules to meet Government-identified coverage needs, and performs technical analysis and administrative support as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIESSupervisory & Management Responsibilities

• Contractor Staff Supervision: Exercise management authority over contractor employees, including assignment of work, establishment of work schedules, approval of leave, performance management, and application of disciplinary actions as appropriate.

• Schedule Management & Coverage: In coordination with the Project Manager and OCRM Director or designee, establish and maintain contractor work schedules to ensure 100% coverage of required positions during core operating hours of 6:30 a.m.–6:00 p.m. ET and other Government-identified coverage windows. Manage staggered schedules to maintain operational continuity.

• Operational Coordination: Serve as the primary liaison between contractor staff and the OCRM Director or designee. Receive and communicate operational priorities, workload distribution, and coverage requirements through appropriate contractor management channels. Coordinate daily priorities and workload adjustments.

• Compliance Monitoring: Ensure contractor personnel comply with Performance Work Statement (PWS) requirements, security protocols, time and attendance policies, and applicable Government directives. Monitor hours worked and report staffing changes to the Project Manager and Government within 24 hours.

• Performance Oversight: Monitor daily employee performance, work quality, and adherence to established standards. Provide feedback to contractor staff and escalate performance concerns to the Project Manager as appropriate.

• Knowledge Transfer & Transition: Coordinate onboarding of new contractor personnel, transition activities from incumbent contractors, and SBA-provided systems training. Support continuity of operations during staffing transitions.

Technical & Program Support Responsibilities

• Risk Management Analysis: Conduct risk-based reviews of SBA loan guarantees. Analyze credit risk, compliance risk, and operational risk factors and prepare risk assessment reports and recommendations.

• Financial Analysis Support: Assist with analysis of financial performance, lender compliance, and credit metrics. Support preparation of financial reports and data-driven analyses of portfolio trends.

• Administrative Support: Provide administrative coordination, records management, meeting support, and data collection. Assist in preparation of performance metrics, reports, and contract deliverables as assigned.

• Systems & Tools: Utilize SBA-provided systems, including the Lender Portal, CAFS, and OCRM protocols, to access, analyze, and report on loan and lender data. Develop and maintain proficiency with applicable Government systems.

MINIMUM QUALIFICATIONSEducation & Experience

Candidates must meet one of the following requirements:

• Bachelor’s degree from an accredited institution; or

• Ten (10) years of relevant, progressive professional experience managing federal contracts of similar scope and complexity.

Additional Requirements

• Demonstrated experience in personnel management, employee supervision, change management, and/or workforce transition.

• Strong written and verbal communication skills.

• Ability to manage competing priorities and maintain operational coverage in a fast-paced Government environment.

• Ability to work effectively with Government stakeholders, contractor management, and multidisciplinary teams.

Security & Suitability Requirements

• Ability to obtain and maintain a Tier 2 Suitability/Background Investigation and meet applicable PIV credentialing requirements.

• Must be available to begin work by November 6, 2026.

PREFERRED QUALIFICATIONS

• Experience with SBA lending programs, credit analysis, or loan portfolio management.

• Prior hands-on experience with SBA systems, including the Lender Portal, CAFS, and OCRM protocols, or comparable commercial systems.

• Experience supporting federal government contracts, compliance programs, or federal agency operations.

• Project or program management certification, such as PMP, PRINCE2, or equivalent.

• Advanced proficiency with Microsoft Excel, data analysis, reporting tools, or business intelligence platforms.

CORE COMPETENCIES

• Leadership & Supervision: Ability to lead, motivate, and manage a multidisciplinary team while promoting accountability and high performance.

• Communication: Strong written and verbal communication skills with the ability to clearly communicate operational information, data, and recommendations to Government and contractor stakeholders.

• Problem-Solving: Strong analytical skills with the ability to identify operational challenges, evaluate alternatives, and implement effective solutions.

• Attention to Detail: Ability to maintain accuracy in data analysis, compliance monitoring, documentation, scheduling, and time and attendance activities.

• Coordination & Stakeholder Management: Ability to balance contractor operations, Government priorities, contract requirements, and federal compliance obligations.

• Adaptability: Ability to manage shifting priorities, emerging requirements, workload changes, and evolving Government needs.

• Federal Compliance Knowledge: Understanding of federal contracting principles, non-personal services requirements, Government ethics, and contractor/Government roles and responsibilities.

WORKING CONDITIONS

Work Location: On-site at SBA Headquarters in Washington, DC. All work is expected to be performed on-site unless telework is expressly authorized by the Contracting Officer.

Work Schedule: Standard Government operating hours fall between 6:30 a.m. and 6:00 p.m. ET. The position consists of a fixed eight-hour workday and 40-hour workweek, with scheduling based on contract coverage requirements.

Travel: Minimal travel is anticipated. Occasional local travel to SBA facilities may be required.

Work Environment: Professional office environment requiring regular coordination with Government personnel, contractor management, and contractor team members.

ADDITIONAL INFORMATION

All qualifications for the On-Site Supervisor position are subject to verification by the Government’s Contracting Officer’s Representative (COR) prior to placement and throughout contract performance.

Transpacific Technologies, Inc. is an Equal Opportunity Employer.

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Professional development assistance

• Retirement plan

• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Federal Contracts : 8 years (Required)

• Personnel Management : 10 years (Preferred)

• Stakeholder management: 10 years (Preferred)

Location:

• Washington, DC 20416 (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Washington, DC 20416 (Required)

Work Location: In person