Software Engineering Team Lead

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Software Engineering Team Lead based in Canada. We are seeking an experienced Software Engineering Team Lead to guide a development support team responsible for maintaining the stability, performance, and reliability of a full-stack eCommerce and logistics platform. In this hands-on leadership role, you will combine technical problem-solving with team mentorship, writing production code while resolving complex incidents and improving system architecture. You will oversee production support across PHP, MySQL, and React applications, ensuring customer-impacting issues are addressed efficiently and permanently. Working closely with Product, Operations, Customer Success, and Engineering, you will improve monitoring, deployment practices, and developer productivity. This opportunity is ideal for a technically strong leader who enjoys building effective teams, reducing technical debt, and driving continuous improvement. You will have significant ownership over engineering quality and the reliability of technology that supports large-scale eCommerce fulfillment operations. Accountabilities - Development Support Leadership: Lead the development support team responsible for production incidents, bug fixes, technical investigations, and overall platform stability. - Technical Escalation and Incident Management: Serve as the primary technical escalation point for complex production issues, coordinating investigations, root cause analysis, and post-incident reviews. - Hands-On Software Development: Write, maintain, and improve high-quality production code across PHP backend services and React frontend applications, following established engineering standards. - Database and Application Performance: Diagnose and resolve performance issues across PHP applications, MySQL databases, REST APIs, and frontend systems, including query optimization and database indexing.

- Root Cause Resolution: Identify recurring incidents and implement permanent engineering solutions that prevent repeated failures rather than relying on temporary fixes. - Code Quality and Reviews: Conduct code reviews focused on maintainability, performance, security, consistency, and adherence to engineering best practices. - Team Mentorship and Development: Coach junior and intermediate developers, provide technical guidance, and support the team's professional growth and problem-solving capabilities. - Engineering Standards: Establish and maintain coding guidelines, development standards, testing practices, and consistent approaches to software quality. - Cross-Functional Collaboration: Work with Product, Operations, Customer Success, and Engineering to prioritize incidents, communicate technical risks, and align support efforts with business needs. - Monitoring and Observability: Improve monitoring, logging, alerting, and debugging tools to increase visibility into system health and accelerate issue resolution. - Production Deployments and Release Management: Own production deployments and support release planning to ensure reliable and controlled software delivery. - Developer Productivity and Tooling: Improve internal tools and workflows to help engineers work more efficiently and resolve issues faster. - Architecture and Scalability: Participate in architecture discussions and recommend improvements to application reliability, scalability, and long-term maintainability. - Technical Debt Reduction: Lead continuous improvement initiatives that address legacy issues, strengthen platform health, and reduce operational risk. - Documentation and Knowledge Sharing: Maintain troubleshooting guides, incident documentation, and technical knowledge resources to improve consistency and team effectiveness.